You’ve got questions, we’ve got answers! Here’s a list of some of the most common inquiries we hear from folks. If you’ve got a burning question that you don’t see here, jot it down in the email-form, below, and we’ll hop to it!

Is there a minimum fee?
Yes, $89. We tried doing without one, but that sadly did not work. This is the same minimum fee as the largest nationwide mobile bike shop, Velofix.

Do you have any unscrupulous fees or other fine-print items that should be disclosed ?
Yes, there’s our creepy $10 trip fee if you’d like us to travel outside of Ashburn. One more fine-print disclosure, if you live in Arlington County, Montgomery County, or Washington, DC, we’re still happy to service your bikes, but there’s a three-bike-Bronze-service minimum (or equivalent thereof) for those areas, or a total of $267 for three $89 Bronze-level tune-ups, plus a $1 per mile trip fee from our Ashburn, Virginia, location to yours.

Will you fix my bike in Baltimore?
Yes, but please see our unscrupulous fees section, above.

Can I return my new bike?
The short answer, yes, if that’s within 30 days and the bicycle shows no wear/damage and has remained in a new-condition state.

The longer answer, that comes with a 25% “re-stocking fee.” In addition to the re-stocking fee, if the bike needs to be shipped back to  us, the customer is responsible for that shipping cost. Why the re-stocking fee? A returned bicycle is considered a used bicycle. Used bikes, unfortunately, cannot be resold at new-bike prices. The 25% fee represents only a portion of what we’re able to recoup from reselling a returned bike. That restocking fee lessens, but does not eliminate, the financial loss that our shop incurs from selling a returned bike.

How long does it take to schedule an appointment?
We’re big believers in not letting things sit. Most of our bike-repair appointments are handled within a few days (sometimes even the same-day).

How long will it take you to fix my bike?
Most of our most common repair jobs take between 30 and 90 minutes, sometimes a bit less, sometimes a bit more.

Do you do all of your work at my house?
The short answer, yes. The longer answer, no. Flat tires, our basic tune-up, our advanced tune-up, and most of our a-la-carte services are handled on-site. If it looks like the work may take longer, or there are multiple bicycles in need of attention, we may need to bring them back to “the shop” and return them at a later time. Within a few minutes of our arrival, we’ll be able to let you know if everything can be handled on-site. Almost all of the time, however, our work is done on-site.

Can you meet me somewhere other than my house, like my office?
We aim to please! Yes, we’re happy to meet you at another location, including your office or a favorite parking lot.

What form of payment do you accept?
Cash, check, and almost all major credit cards (Visa, Mastercard, American Express, and Discover).

Do you charge sales tax?
Our fancy tax-accountant, sadly, does not play fast and loose (Booo!). Nor can we disclose future quarterly earnings before they’re officially made available to the public (Lame!). Yes, the current Virginia sales tax of 6% is added to the price of all purchased Bicycle Supplies.

Can I order other bike supplies from you that you don’t list on your site?
Absolutely. Let us know.  We’ll check availability and let you know. Shipping is unfortunately unavailable for items purchased online, which are required to be picked-up in Ashburn.

What else can I buy?!
Without listing tens of thousands (truly) of available items, some of the more popular items include those manufactured by Avid, Enve, Jagwire, Mavic, Park Tool, Pedro’s, Planet Bike, RockShox, Shimano, SRAM, Thomson, Topeak, and WTB (as well as dozens of other bicycle supply and component companies). Feel free to ask, and we’ll check to see if we can get it, and tell you home much it will cost. As with our available in-stock items, prices will be priced with the same a-bit-less-than-Amazon-and-noticeably-less-than-brick-and-mortar theme.

Returns?  Yes and no. In most cases, yes.  If the item you’re returning has not been used and/or damaged, you’re welcome to return a purchased item to us within 30 days of your original purchase.  Return shipping is paid for by the buyer and a 10% restocking fee is assessed.  “Restocking fee?!”  Correct, that’s our politically correct way of recouping a portion of the “free” shipping paid by us to get your ordered item to you, as well as the time it took us to carefully package your item(s) and drop them off at the shipper’s location.  Custom length spokes, however, may not be returned as those are a custom-made item cut per your specification, which cannot be resold as new.  One caveat to that, if WE made a mistake in your spoke order (for example, you ordered a set of spokes at 290mm and we sent you a set of spokes at 190mm), we’ll of course accept that return and offer profuse apologies.

How about a bicycle spoke ruler review?
But of course!

A review of three bicycle spoke rulers: Park Tool’s SBC-1, Phil Wood’s ruler, and the DT Swiss spoke ruler.

The Park Tool ruler is the least expensive of the three, is generally less than $10, and it’s readily available. It’s a solid ruler that measures spokes in millimeters and inches; it also measures crank cotters (which are rarely seen these days) and ball bearings. We applaud the inexpensive, mass produced ruler, but the dark blue color with stamped and non-colored markings made measuring-visibility difficult. The ruler’s spoke-head holes are noticeably cut away from the measurement markings, which means you can’t line the end of the spoke up against a marking without having to tilt the spoke downward, which will give a slightly inaccurate measurement. Also, our ruler was about a half-millimeter off (long), even when the spoke was pulled straight and an imaginary line was followed from the end of the spoke to the the adjacent hash mark (see below photo).

Phil Wood’s reputation is sterling. We love their products, including our treasured spoke machine. Their ruler was the most solid of the three, with black measuring lines and black text against a silver background, which made measuring spokes significantly easier than with the Park ruler. You’re not able to measure ball bearing sizes, but you can measure several spoke gauges. As it’s a spoke ruler, the spoke gauge cut-outs are a very related, helpful bonus. A big (but correctable) negative, both (we have two) rulers were off (short), one by about a full millimeter. That doesn’t sound like much, unless you spent 30 minutes calculating an exact spoke length, not an exact-spoke-length-minus-one-millimeter. The spoke head hole in our two Phil rulers was not cut in a manner where the edge of the hole fell, exactly, on the zero-line (see photo). After about a minute of careful grinding with a Dremel tool, the Phil was right on the money. The Phil Wood often sells for about $40 and is available directly from the Phil Wood Company.

The DT Swiss ruler was the most accurate of the three (perfectly accurate) *and* it had even better markings than the Phil Wood ruler, which was shiny. The DT Swiss ruler had a matte finish that provided a great background from which to capture a spoke measurement. So a slam dunk for the DT ruler, right? Wrong! Shockingly, the DT ruler was super flexy, as in almost paper-thin-spongy. What were they thinking?! We needed to be conscientious not to accidentally bend the ruler while measuring a spoke. Doable, but annoying. So close! The DT ruler is about $30 and not readily available.


I’m trying to find the race results of the 1995 Chicago Marathon. I’m having no luck. Just looking for those who finished around 3 hours and 26 minutes. Any suggestions?
We aim to please! Here you are: Chicago Marathon 1995 Partial Results

How many marathons has your head mechanic completed, and will he be able to complete his 50th State by 2029?
Through 2016, he’s completed 66 marathons in 35 States. That guy is getting old and rickety, so getting to 50 by 2029, after he will have been a card carrying AARP member for many years, is super sketchy. But here’s an up-to-date map for which he is exceedingly proud.

6 + 2 =