FAQ’s

You’ve got questions, we’ve got answers! Here’s a list of some of the most common inquiries we hear from folks. If you’ve got a burning question that you don’t see here, jot it down in the email-form, below, and we’ll hop to it!

Is there a minimum fee?
Yes, $89. We tried doing without one, but that sadly did not work. This is the same minimum fee as the largest nationwide mobile bike shop, Velofix.

Do you have any unscrupulous fees or other fine-print items that should be disclosed ?
Yes, there’s our creepy $10 trip fee if you’d like us to travel outside of Ashburn. One more fine-print disclosure, if you live in Arlington County, Montgomery County, or Washington, DC, we’re still happy to service your bikes, but there’s a three-bike-Bronze-service minimum (or equivalent thereof) for those areas, or a total of $267 for three $89 Bronze-level tune-ups, plus a $1 per mile trip fee from our Ashburn, Virginia, location to yours.

Will you fix my bike in Baltimore?
Yes, but please see our unscrupulous fees section, above.

Can I return my new bike?
The short answer, yes, if that’s within 30 days and the bicycle shows no wear/damage and has remained in a new-condition state.

The longer answer, that comes with a 25% “re-stocking fee.” In addition to the re-stocking fee, if the bike needs to be shipped back to  us, the customer is responsible for that shipping cost. Why the re-stocking fee? A returned bicycle is considered a used bicycle. Used bikes, unfortunately, cannot be resold at new-bike prices. The 25% fee represents only a portion of what we’re able to recoup from reselling a returned bike. That restocking fee lessens, but does not eliminate, the financial loss that our shop incurs from selling a returned bike.

How long does it take to schedule an appointment?
We’re big believers in not letting things sit. Many of our bike-repair appointments are handled within a few days.

How long will it take you to fix my bike?
Most of our most common repair jobs take between 30 and 90 minutes, sometimes a bit less, sometimes a bit more.

Do you do all of your work at my house?
The short answer, yes. The longer answer, no. Flat tires, our basic tune-up, our advanced tune-up, and most of our a-la-carte services are handled on-site. If it looks like the work may take longer, or there are multiple bicycles in need of attention, we may need to bring them back to “the shop” and return them at a later time. Within a few minutes of our arrival, we’ll be able to let you know if everything can be handled on-site. With thousands of bicycle services under our belt during almost ten years of business, less than five of those were not done on-site.

Can you meet me somewhere other than my house, like my office?
We aim to please! Yes, we’re happy to meet you at another location, including your office or a favorite parking lot.

What form of payment do you accept?
Cash, check, Venmo, and most major credit cards (Visa, MasterCard, and Discover).

Do you charge sales tax?
Yes, for all local sales, Virginia sales tax of 6% is added to the price of all purchased parts, accessories, and bicycles.

Can I order other bike supplies from you that you don’t list on your site?
Absolutely. Let us know.  We’ll check availability and let you know. Shipping is unfortunately unavailable for items purchased online, which are required to be picked-up in Ashburn.

Return Policy?
If the item you’re returning has not been used and/or damaged, you’re welcome to return a purchased item to us within 30 days of your original purchase. Return shipping is paid for by the buyer and a 25% restocking fee is assessed. “Restocking fee?!” Correct, that’s our politically correct way of recouping a portion of the “free” shipping paid by us to get your ordered item to you, as well as the time it took us to carefully package your item(s) and drop them off at the shipper’s location.

Refund Policy?
If an item is returned (per above return-policy), a refund is available, less the 25% stocking fee.

Cancellation Policy?
Any item that has been purchased and not yet shipped is eligible for a 100% refund. As long as the item hasn’t shipped, there’s no restocking fee. Please keep in mind that we ship very quickly, usually within one day.

Privacy Policy?
At Ashburn Bicycle Repair, accessible from https://ashburnbicyclerepair.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Ashburn Bicycle Repair and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Log Files
Ashburn Bicycle Repair follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information. Our Privacy Policy was created with the help of the Privacy Policy Generator and the Privacy Policy Generator.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Ashburn Bicycle Repair, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Ashburn Bicycle Repair has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies
Ashburn Bicycle Repair’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?

Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Ashburn Bicycle Repair does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Ashburn Bicycle Repair. This policy is not applicable to any information collected offline or via channels other than this website.

Consent
By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

How about a bicycle spoke ruler review?
But of course! A review of three bicycle spoke rulers: Park Tool’s SBC-1, Phil Wood’s ruler, and the DT Swiss spoke ruler.

The Park Tool ruler is the least expensive of the three, is generally less than $10, and it’s readily available. It’s a solid ruler that measures spokes in millimeters and inches; it also measures crank cotters (which are rarely seen these days) and ball bearings. We applaud the inexpensive, mass produced ruler, but the dark blue color with stamped and non-colored markings made measuring-visibility difficult. The ruler’s spoke-head holes are noticeably cut away from the measurement markings, which means you can’t line the end of the spoke up against a marking without having to tilt the spoke downward, which will give a slightly inaccurate measurement. Also, our ruler was about a half-millimeter off (long), even when the spoke was pulled straight and an imaginary line was followed from the end of the spoke to the the adjacent hash mark (see below photo).

Phil Wood’s reputation is sterling. We love their products, including our treasured spoke machine. Their ruler was the most solid of the three, with black measuring lines and black text against a silver background, which made measuring spokes significantly easier than with the Park ruler. You’re not able to measure ball bearing sizes, but you can measure several spoke gauges. As it’s a spoke ruler, the spoke gauge cut-outs are a very related, helpful bonus. A big (but correctable) negative, both (we have two) rulers were off (short), one by about a full millimeter. That doesn’t sound like much, unless you spent 30 minutes calculating an exact spoke length, not an exact-spoke-length-minus-one-millimeter. The spoke head hole in our two Phil rulers was not cut in a manner where the edge of the hole fell, exactly, on the zero-line (see photo). After about a minute of careful grinding with a Dremel tool, the Phil was right on the money. The Phil Wood often sells for about $40 and is available directly from the Phil Wood Company.

The DT Swiss ruler was the most accurate of the three (perfectly accurate) *and* it had even better markings than the Phil Wood ruler, which was shiny. The DT Swiss ruler had a matte finish that provided a great background from which to capture a spoke measurement. So a slam dunk for the DT ruler, right? Wrong! Shockingly, the DT ruler was super flexy, as in almost paper-thin-spongy. What were they thinking?! We needed to be conscientious not to accidentally bend the ruler while measuring a spoke. Doable, but annoying. So close! The DT ruler is about $30 and not readily available.

 

I’m trying to find the race results of the 1995 Chicago Marathon. I’m having no luck. Just looking for those who finished around 3 hours and 26 minutes. Any suggestions?
We aim to please! Here you are: Chicago Marathon 1995 Partial Results

How many marathons has your head mechanic completed, and will he be able to complete his 50th State by 2029?
Through 2016, he’s completed 66 marathons in 35 States. That guy is getting old and rickety, so getting to 50 by 2029, after he will have been a card carrying AARP member for many years, is super sketchy. But here’s an up-to-date map for which he is exceedingly proud.

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